• System Notices
• Expected Release Dates
• Current Release Notes
• Tips & Tricks
• Coming Soon
• Contact Support

• Notes to display to users
• Notes can be applied to specific Security Groups
• Notes can have start and end dates or be perpetual

• Scheduled Donations Maps

• Mistakes
  • mistaken pickup or donation
• Donor lookup
• Pickup Date lookup
• Acceptable / Non-Acceptable Items
• Donor
  • Address / Map View
  • Contact Preferences
  • History
  • Recent/Future Pickups
    • Current day pickup status and ETA updates
  • Notes
  • Text Communications
  • Tax Slips
  • Block Donor
• Schedule Pickup
• Scheduled Pickup Confirmation

• Hub Health: Job results and bug tracking
• Pickup Forecast
  • Pickup Forecast by Charity, State, Zip Code for a given date range
• Trucking Pickups
  • Route Results
  • Donor Messages: messages sent in from donors
• SMS Conversations: SMS conversation flows
• Pickup Calendar: calendar view of pickup counts by truck office

• Dispatch Board: trucking dispatch functions
• Merge Profiles
  • merge two or more existing donor profiles into one profile, typically done for multiple profiles in the same household
• Clear Routes: clear route to a store

• Operations
• Reports
• Route Builder
• Driver Management
• Store Management

• PowerBI Reports
• Excel Reports

• Announcements
  • announcement management
• Blocked Donor
  • permanently block person from using all services
• Campaigns
  • marketing campaign statistics
• Calendar calendar view of zip codes active for each day
• Charities
  • charity management
• Charity Calendars
  • calendar management by charity
• Donation Hub
  • configure charity acceptable / non-acceptable groups and items
• Donation Items View
  • view charity acceptable / non-acceptable groups and items
• Emergency Reschedule
  • bulk rescheduling or canceling of pickups, ability to notify donors via email or text message; typically used for weather events
• User Maintenance
  • user management
• Profiles
  • charity profile management
• Solicitations
  • Donation Solicitation Emails and SMS messages for newly added zip code pickup dates
  • Schedule Message - schedule a SMS blast to go out to a group of donors
  • Email
  • SMS
  • Postcard / Mail house
• Tax Slips
  • charity tax slips for each state
• Truck Office
  • Trucking Management
• Zones
  • zone management
• Message Donor
  • text message with a donor

• Branded public donation site
• BKD referral site
• Customizable content
• Multi-language support
• Tax slip downloads
• Acceptable / Not Acceptable items
• SMS signup / Call In information
• Schedule pickup online – address is validated
  • Step 1: enter address
  • Step 2: confirm address
  • Step 3: set contact information
  • Step 4: fill out schedule form
  • Step 5: confirmation
• Confirmation emails / text messages
• Pickup reminder emails / text messages

Chat Agent providing donation management assistance

Hostable web plugin – this chat bot can be hosted on your existing websites

• Schedule / Cancel Donation
• Donation History
• Tax slips
• Contact charity
• Text and Email Campaign Opt-In / Opt-Out
• Account Info
• Help

• Automated SMS donation campaigns can be sent out X days in advance
• Day before pickup reminder / confirmation campaign
• Ability to: schedule, cancel, reschedule, confirm, request donation history, request tax slip
• Opt-In / Opt-Out
• Multi-lingual support
• Typical text message donation rates 30%, email 10%, post cards 1%

• Automated email donation campaigns can be sent out X days in advance
• Branded email templates
• One click scheduling for donor

• Postman project with all API methods and examples
• Complete REST API for all functionality
• Import / Export: pickups, donors, routes
• Full Donation / Donor support
• Excel report files
• Email / SMS Campaigns
• Driver app functions
• Mail house support

• Mobile android application for donation pickup
• List view of pickups
• Map view of pickups
  • Satellite / Road views
• Turn – by – Turn directions
• Routes fed from BKD Hub
• Pickup arrival alert notifications
• Completion notifications
• Attach picture to pickup
• Bread-crumb trail tracking
• Pickup form
• Unload form

• cloud migrations
  • migrate your existing technology environment to Azure cloud
• legacy applications updated to latest technologies
• data operations
  • migration / consolidation
  • cleansing
  • transformations
  • list comparison / merging
• logistics routing
• geocoding
• phone / email verification
• profile demographics

• Inventory/Pricing
• POS integrations
• Real Time Data Reporting Portal
• Store Assistant App
• Loyalty Programs
• Marketing: email / text / social media

• BKD services are independent of each other - meaning you can pick and choose which features to activate
• Consumption, User and Resource based billing models - only pay for what you use
• Numerous third party integrations available, if we don't have it we will build it!
• Extremely customizable platform with agile release schedules: want a feature just ask - typical release schedule under 2 weeks